I worked with Tyler Shephard in purchasing my IS 300. Definitely ask for Tyler! He was incredibly helpful and knowledgeable. It was a smooth and great experience from start to finish. The process of trading my previous vehicle and purchasing the IS was seamless. This is the second car I have purchased from Lexus of Cool Springs and it will not be my last!
My husband and I stopped by to “look” at a car that we had found on the internet. The first thing that impressed me was we were met at the door and did not have sales vultures flocking around us the minute we got out of our car. We fell in love with the car but weren’t sure if we were ready to trade. There was absolutely no pressure from anyone and we were given time to discuss between us what we wanted to do. Tyler was fantastic and was very easy to work with. Everyone at this dealership ...
Tyler Shepard was my salesperson and he was very patient with me as we shopped for THE vehicle I wanted. He kept my wishes in mind and we did find my barely used SUV. Ben in service was also very helpful and they took my basically non-functioning car in and honored the deal that was made the day before this happened! I could write a book about it, but long story short, they have a customer for life!! So, grateful for the courtesy and professionalism through the whole process.
Tyler demonstrated excellent customer interaction. He was most accommodating with the timeline to effect the purchase. And was most cooperating when it came to test driving a used ES 350.
Continues to provide exceptional sales service.
I had an excellent experience from my salesperson Tyler and service man Ben. Even when my car became disabled right at the end of negotiations, they honored our deal!! This dealership will have a lifelong customer!!
I received excellent customer service from Tyler Shepard and from Ben in service. I have been a Lexus owner for years and will always buy from thIs dealership.
Great service with a smile
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