Customer Testimonials

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DealerRater Jan 16, 2024

The dealership was close enough to visit for the day, the salesman was very helpful and pleasant, and they took good care of us.

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DealerRater Jan 11, 2024

Cool Springs Lexus had outstanding service, the car was in excellent condition and with new tires, mats, etc. I highly recommend this dealership

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DealerRater Dec 11, 2023

Doug at the Cool Springs Lexus Dealership was straightforward and to the point. He guided me through the process and answered all my questions from beginning to end. He and Lexus of Cool Springs made sure the vehicle I was driving away with was what I expected. I will recommend Doug and his team going forward V

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DealerRater Dec 2, 2023

I had a wonderful buying experience at Cool Springs with Doug Kevern. He showed high professionalism in a casual manner. Victoria Knox, in financing is a true professional and delightful to work with. I do and will recommend Lexus of Cool Springs to anyone. Mike Stewart

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DealerRater Aug 18, 2023

Excellent customer service and support! This location has wonderful sales services and management services! Financial services were also very helpful!

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DealerRater Jul 31, 2023

Enjoyed working with Doug Kevern on purchasing my car. I loved my old Lexus so much but it was time to get something new. While I wish it could have been another Lexus, at least I got to work with the fantastic people at the Cool Springs Lexus dealership. They had the perfect car that I had been looking for. Thanks for making the process go so smoothly!

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DealerRater Jul 25, 2023

Quality selection, great service and competitive pricing. Doug Kevern was great to work with and everyone should go see him for their Lexus needs. Great to work with.

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DealerRater Jul 21, 2023

Doug Kevern was great to work with. Didn't oversell and listened. Man of integrity and easy to engage,. Second preowned Lexus -for a reason. You can't beat the quality.

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DealerRater Jun 22, 2023

Thank you Doug Kevern for a wonderful car buying experience! We bought our 4th Lexus from Doug and Lexus of Cool Springs. Awesome customer service. We will be back in a few years for the next Lexus we will purchase from Doug. I highly recommend Doug and Lexus of Cool Springs! Chris M.

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DealerRater Jun 7, 2023

Terrific experience working with Doug Kevern at Lexus of Cool Springs. This RX350 is our first Lexus, and our experience from first contact, to test drive, and finally to purchase was absolutely first rate in all respects. A 5-Star experience and a wonderful Lexus to now drive. We couldn't be more pleased with the personal attention we got at this dealership, and how well we were treated by everyone on the staff. Doug had a terrific understanding of Lexus vehicles and made our transition very smooth. We will definitely recommend Doug Kevern and Lexus of Cool Springs, and likely ...

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DealerRater May 29, 2023

Doug and Graham were incredible to work with and I could not be more happy with my experience at Lexus Coolsprings. From the first time I met with Doug to test drive a car, he made sure I had all my questions answered and explained all my options clearly. He listened to what I wanted and help guide me when building my RX. He made sure I was informed of the progress of the build and shipment over the 6 months. Once my car arrived, he made sure I understood all the features and felt comfortable in my new car. Graham ...

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DealerRater May 8, 2023

We had a great experience working with Doug. He's a kind man, very informative and quick to respond. He put in extra effort after the deal was closed to locate the 2nd key from the old owners, which I appreciated. We did a trade in and upgrade. Overall great experience and will work with them again in the future.

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DealerRater Feb 7, 2023

These people are awesome. Doug and Patrick made our experience so easy. I love my new ride!!!!

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DealerRater Jan 8, 2023

I have bought 2 vehicles from Doug at this dealership. Good experience with a fair price each time.

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DealerRater May 6, 2022

best car buying experience i have ever had,my next auto purchase will be with them

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DealerRater Mar 19, 2022

This was a 6 month journey to secure a vehicle in this challenging car market. Had some disappointment in our shopping both before and during our engagement of Lexus of Coolsprings. Thought we had a good used vehicle secured and ended up waiting for delivery of a new RX350. Both manager Hector and our sales consultant Samey were great and finance guy Bryan made closing fun. (first time ever) The dealership stepped up and did right by us. They acted with integrity. Can’t say enough!

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DealerRater Feb 21, 2022

We truly enjoyed getting our car from Bayo Anifowoshe. We enjoyed the full process. Bayo went out of his way to make us feel appreciated. Also, Bryan Lee the finance manager was very good and had an amazing sense of humor. Both very extremely helpful. I will never want to go through the process of buying a car without these guys.

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DealerRater Feb 1, 2022

I was looking to possibly purchase a new vehicle, previously researched certain Lexus models and came to look at a 2019 RC 350 that was on their used lot. We got immediate assistance from Patrick, test drove and enjoyed his initial interaction as very personable by truly connecting with his customers through genuine engagement...Ended up not purchasing that car as it ended up selling within a few days! He did not give up by throwing it out there that they were getting in an 2022 IS 350 F Sport soon and might possibly spark my interest! With the on-going computer chip shortage and ...

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DealerRater Dec 17, 2021

What an easy purchase. The dealer picked me up at the airport and they spent all evening with me going over the features on this new car. What a wonderful sales staff. The finance manager could not have been any easier to work with.

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DealerRater Aug 30, 2021

This is the third Lexus I have purchased from this dealership over a 19 year period. Not only have the cars been great but the salesmen are knowledgeable and courteous and have always gotten me exactly what I have asked for. This time I needed a new car as my 2015 Lexus was involved in an accident. I visited your very informative website and five minutes later I received a phone call from Jake and he and I worked out the deal over the phone,, The car was ready for me to pick up in the morning,

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DealerRater Aug 9, 2021

Doug K was excellent, along with every one else we encountered. I was able to get exactly the car I wanted, and Doug was able to walk me through every step of the process beforehand and answered all my questions.

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DealerRater Jun 29, 2021

I’m very satisfied with my experience at your dealership. Patrick Sturm was a tremendous help and found me just the car I was looking for! He was extremely knowledgeable about all the technology & everything about the car as he explained my new purchase thoroughly. I definitely recommend Patrick to anyone shopping for a vehicle. Thanks again. Lexus of Cool Springs is awesome!

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DealerRater Apr 22, 2021

Doug and Tony were very knowledgeable and great to work with. The entire team made the process as easy and convenient as possible. We highly recommend this dealership.

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DealerRater Mar 1, 2021

Michelle Hunt at Cool Springs went above and beyond to make sure I had exactly what I wanted in my 2021 460GX. This is my third Lexus from CS and I will never shop anywhere else. Worth the drive from Kentucky!

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DealerRater Jan 30, 2021

We just bought a 2021 Gcs 460 Luxury from Cool Springs Lexus. It couldn’t have been a better transaction!! Terry was our Salesperson and he was GREAT!! He even delivered it, he drove about an hour and half. He explained everything about the GX. THANK you for a wonderful experience!! We will be back.

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DealerRater Jan 10, 2021

I bought a Lexus at Cool Springs. This was a fabulous experience. Derek was kind and professional, and took great care of me through the entire process. I would highly recommend Derek and this dealership. I left there knowing exactly what I needed to know about my new car. Best experience!

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DealerRater Oct 17, 2020

Great experience! My salesman, Doug, spent time finding a car that matched my specifications and my budget. He took time to find out what was important to me as a client and as a person. He was respectful of my time (I live 1.5 hours from the dealership) and found me a great car AND a great deal! I was very pleased with the sales experience and the finance experience provided by Bryan. I would highly recommend!

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DealerRater Dec 10, 2019

Tyler Shephard is amazing and so is the dealership. It was stress-free and so easy. I generally hate car shopping and mistrust sales process But I was wrong! Tyler and Cool Springs Lexus are great.

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DealerRater Oct 28, 2019

I was dreading going to the dealership to pick out a car but Tyler Shepard made the process so easy! Highly recommend this dealership and Tyler.

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DealerRater Sep 12, 2019

I worked with Tyler Shephard in purchasing my IS 300. Definitely ask for Tyler! He was incredibly helpful and knowledgeable. It was a smooth and great experience from start to finish. The process of trading my previous vehicle and purchasing the IS was seamless. This is the second car I have purchased from Lexus of Cool Springs and it will not be my last!

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DealerRater Aug 29, 2019

Tyler Shepard was my salesperson and he was very patient with me as we shopped for THE vehicle I wanted. He kept my wishes in mind and we did find my barely used SUV. Ben in service was also very helpful and they took my basically non-functioning car in and honored the deal that was made the day before this happened! I could write a book about it, but long story short, they have a customer for life!! So, grateful for the courtesy and professionalism through the whole process.

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DealerRater Aug 20, 2019

Very professional and friendly staff. I've bought 12 vehicles in the past 25 years and this was hands down the best experience I've had. Tyler S. was great to work with. He took the time to answer all my questions and we reached a deal quickly. I recommend Lexus of Cool Springs and will definitely buy from them again.

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DealerRater Aug 16, 2019

When I cam to the dealership I had a certain color that I wanted. After taking a test drive, there were certain features that I really wanted. The salesperson, Brian Stanley, was able to find me a car at another dealership which was the right color and had the features I wanted. It only took him 15 minutes to find one. He kept me informed about the entire delivery process, I live about 2 hours from this dealership, so that was very important for me. Brian also took the time to show me all the features of the car before I left. ...

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DealerRater Aug 1, 2019

...and ask for Brian Stanley! He made my car shopping experience easy and enjoyable WITHOUT all the pressure I had received at other dealerships. He’s knowledgeable and courteous and I will definitely be a repeat customer. The service at Lexus of Cool Springs is everything you could want when car shopping. (And I love my new car!!)

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DealerRater Jul 28, 2019

I had an incredible car-buying experience at Lexus of CoolSprings. Extremely low-pressure environment. Brian Stanley is a very friendly, very knowledgeable salesman. Managers were friendly and accomodating. Once you've purchased the car, you will not leave the facility until you know everything your car has to offer. Brian is quick to remind me that should I ever have questions or need to know how to operate something, I shouldn't hesitate to call.

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DealerRater Jun 20, 2019

Extraordinary people , extraordinary services Never pressured or pressed me - My salesman was very patient and made to feel like I was his only customer I highly recommend him

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DealerRater May 31, 2019

Bryan Lee was a absolute joy to purchase a car from. Bryan is very knowledgeable and made the entire process fun! Highly recommend Lexus of Cool Springs.

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DealerRater May 29, 2019

I have been using the service department at Lexus of Cool Springs for the past year and have had excellent service from start to finish. These guys go out of the way to make sure you are comfortable during the whole process. Recently, I traded up my IS 250. Thank you to Tyler Sheppard for his professionalism and creativity in finding a way to make this all possible. I highly recommend this dealership wholeheartedly. Ask for Tyler he will give you the best customer service possible.

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DealerRater Feb 5, 2019

I would like to start off and thank Tyler and Charlie for their nonstop commitment in getting me into my dream car. Tyler was extremely helpful, knowledgeable, personable and went above and beyond to accommodate our needs. I have been to several car dealerships in the past and have never had such a great experience as I have had with this team. Thank you both!!

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DealerRater Dec 27, 2018

I called this dealership after not receiving good results from a dealership local to me. Within an hour Brian Stanley had found exactly what I wanted for the price I wanted to pay. A few days later I made the 2 hour drive to Brentwood to pick up my new car. Brian had everything ready to go and I was in and out very timely. He was very respectful of my time constraints. The drive was well worth my time and I will definitely be doing business with Brian and this Lexus dealership in the future.

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DealerRater Sep 28, 2018

Great customer service, friendly and professional. If you looking for new or pre-owned you need to ask for Bow tie John, He will take care of you and your family for your next ride.

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DealerRater Aug 13, 2018

I have now purchased two cars from Lexus of Cool Springs. They know how to take care of their customers.It was a great experience from start to finish.

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DealerRater Jun 26, 2018

William McDole did a great job with helping me pick out my new Lexus IS300! He provided excellent customer service and made the overall experience feel very exciting. Derrill Boon was also very helpful with the decision process and made it known that they wanted our business. I would highly recommend Lexus of Cool Springs and will purchase from them again in the future.

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DealerRater Jun 25, 2018

Lexus of Cool Springs is a wonderful dealership. If you've never shopped there for a car (new or used) please give them an opportunity to gain your business. All the salesmen are knowledgeabe and honest. Kris has sold us 2 cars - in fact, our 1st experience with him was so easy and professional, we sought him out to buy our 2nd car. Kris was our dealer and has been there over 10 years. That speaks volumns to me in terms of a day and age when people come and go in business. He is trustworthy and honest, listens to your ...

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DealerRater Jun 11, 2018

Terry helped me find the perfect pre-owned car that met my exact needs. He was very knowledgeable about the specifications of each Lexus model. I would highly recommend Terry and Lexus of Cool Springs.

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DealerRater Jun 8, 2018

We had a wonderful experience at Lexus of Cool Springs. I highly recommend giving the dealership an opportunity to earn your business. Our salesperson was excellent. See Linda Hart.

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DealerRater May 16, 2018

Nice experience from start to finish. I found a deal online and decided to check it out since I was not familiar with the car. It was such a good deal I couldn’t leave without it. All staff make you feel important, especially our saleslady Dawn. I would buy from them again in a heartbeat!

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DealerRater May 16, 2018

Over more than 40 years of marriage, we have dealt with many car dealerships and purchased several cars. Lexus of Cool Springs is by far the best experience, from start to finish. Brock Waltz listened carefully to what we wanted--and didn't want. He found the perfect NX 300 on the lot for us. He was personable and honest and easy to work with.

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DealerRater May 10, 2018

Terry Milam sold us a 2018 RX 350 at Lexus of Cool Springs, great experience! Would recommend anyone buying a Lexus to stop by and see him.

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DealerRater Apr 17, 2018

Brian Stanley is an awesome salesman. He was very attentive to my needs. He made sure that I got what I needed as far as vehicle and pricing.

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DealerRater Apr 2, 2018

We have dealt with our salesman, Mr. Terry Bodiford for many years. We have always been happy with the way he has treated us. He is very professional and always finds us the car we want. We have never been disappointed, and always feel like we have had a great experience when dealing with him. He is a great credit to Lexus and to Lexus of Cool Springs.

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DealerRater Mar 19, 2018

We researched quality used vehicles, and the one we found here not only met out needs, but the price was better than dealerships in a pretty wide radius for similar vehicles. We drove over 100 miles to complete this purchase. The vehicle was as described, and the minor details that we brought to the dealer's attention were immediately offered to be replaced/fixed, no questions. No surprises, no pressure, just good service and a good experience.

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DealerRater Mar 13, 2018

Wow! What an EZ, no-pressure car buying experience. There was no pressure during any part of the process, and everyone was very cordial and respectful...even though I was looking for a <$20K car for my son...I got treated like I was buying the most expensive car on the lot.

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DealerRater Feb 13, 2018

I visited the dealership on a Saturday. Test Drove some vehicles, got an idea of what I wanted and on Tuesday made the deal over the phone. No pressure Dealership. Picked up my car on Friday. All was great. Sanket was my salesman.

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DealerRater Jan 27, 2018

Walked into dealership close to closing time. Everyone was friendly and helpful. I came to an agreement quickly on a new Lexus RX 350. When I returned the next morning to pick up my new vehicle, it was cleaned up and ready to go. Completed the paperwork quickly. Very nice, clean and well-organized dealership. My salesperson was John Garrett. John is a well educated professional salesperson that I had previously done business with at another dealership. Very friendly and willing to help in any way. Highly recommend John and Lexus of Cool Springs.

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DealerRater Jan 15, 2018

Alexis Morrison was wonderful to work with and our experience at Lexus of Cool Springs was great! She was very patient with us while we made our final decisions and my wife loves her new RX350!

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DealerRater Jan 7, 2018

We just purchased a vehicle at Lexus of Cool Springs and could not be happier. Michelle Hunt was very easy to work with and got us a great deal without any of the stress normally associated with purchasing a car. We would not hesitate to purchase there in the future.

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DealerRater Jan 2, 2018

I've bought more than a few cares over the years, both new and used, and dealing with the folks at Lexus of Cool Springs in Brentwood TN is by far the easiest and least stressful car buying experience I have ever had. Kris, the used salesperson, was non-pressure, professional, and very pleasant to deal with. Jack, the business manager, was friendly and efficient; after spending some time the day before negotiating via phone and e-mail, we were in and out of the dealership in a couple of hours. If you wan to purchase a high-quality product from a group ...

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DealerRater Dec 8, 2017

Just bought a used, certified RX350 and we are totally pleased with car and sales staff. Dawn Estes is without a doubt a wonderful, caring sales representative. Just made us want to stay a while longer and enjoy.

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DealerRater Nov 21, 2017

I had a great buying experience at Cool Springs and I appreciate the help of Jose Duenas. He was very knowledgable of the car that I purchased and made the buying experience very low pressure and easy.

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DealerRater Nov 14, 2017

Terry Milam was a great sales associate. Will be back for our next Lexus. Dealership was very easy to work with. No pressure sales. We will be back.

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DealerRater Oct 27, 2017

Thanks Bosco for getting me into my dream car! You're the best! Everyone I met was very kind and professional. I couldn't have asked for a better experience!

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DealerRater Oct 26, 2017

My family and I started to visit Lexus of Cool Springs months ago and Bosco introduced himself to me and my family. He will be my friend always. He never presssured me and my wife to make a purchase, instead he kept his ears opened to our need and best interest. Bosco and team worked diligently to get the monthly payment range to as close as what I wanted. Bosco was responsive to phone calls and emails/texts. When I received a phone call from Doug, I got excited because my wife I were able to agree to the monthly ...

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DealerRater Oct 23, 2017

Thank you so much Michelle Hunt displaying awesome customer service and knowledge!! Thank you for encouraging me to get the ES... awesome choice. Thank you for all the follow ups and most of all your honesty!!

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DealerRater Oct 6, 2017

We had an excellent experiencing purchasing a pre owned Lexus at Lexus of Cool Springs. Our Sales Associate William McDole was very helpful, friendly, and knowledgable. We would definitely recommend this dealership and especially William for anyone needing a pre owned car.

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DealerRater Oct 5, 2017

Great experience leased a Lexus previously so we new what we wanted and are real happy with it! We will purchase a Lexus again from a his dealership.

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DealerRater Oct 5, 2017

My fiancé and I were in a rush trying to purchase a car for our expanding family. We called Joe and he was amazing! He made the whole car buying process so simple and painless. I would definitely recommend using him!!

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DealerRater Sep 18, 2017

My wife and I recently decided we should trade our 06 IS350 for a newer vehicle. Jose Duenas spent hours helping us find the best choice to fit our needs. He, along with Bob and Jack stayed over long after the dealership had closed at 7 pm on Saturday in order to take care of the paperwork and send us home in our 2015 Lexus Certified RX350 !! We have never been happier about the vehicle we chose and the support Jose gave us in finding what was best for us. Before you buy your next vehicle, you owe it to yourself to visit ...

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DealerRater Sep 11, 2017

Mr.Bodiford and Timothy were very helpful in this process of buying car. Mr. Bodiford stayed late twice since we can not go at regular time.

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DealerRater Jan 10, 2017

We located a car at cool springs Lexus after searching for a certified pre owned lx570. After contacting a few other dealers within a 500 mile radius, we reached out to this dealer. Bow Tie John responded professionally and promptly to every request and we were able to do the deal efficiently and without any pressure. When I got to the dealer after driving up from Memphis, I was promptly greeted and attended to. I literally was there for less than 2 hours. I cannot remember the last time it took such a short time to go through all the paperwork. I ...

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DealerRater Aug 17, 2016

We have worked over the years with 3 Lexus dealerships and never experienced the level of professionism that we encountered here. From John and Taylor in the service department to Terry in sales, everyone we came in contact with was definitely top tier. The service department rescued us in a strange town when we had a car failure, communicated timely and accurately, gave us a loaner auto so we wouldn't miss seeing our granddaughter. Then when we decided to purchase a new car, we met Terry who was awesome! He worked tirelessly to locate our 1st choice RX - color, ...

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DealerRater Apr 6, 2015

Best buying experience we have ever had when buying or leasing a new vehicle. Greg made the experience pleasant as possible and followed-up on all our questions. Never have we looked at a car and made the purchase in such a short time. Would suggest working with Greg if you are ever in the market for a Lexus.

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DealerRater Nov 4, 2014

Greg Morgan’s outstanding effort and exceptional “online” presence is truly a difference maker for Lexus of Cool Spring! Greg quickly responded to all my online inquiries and was totally committed to getting me into my vehicle of choice. He was completely engaged and stayed beyond the normal business hours to ensure that I got the car that I sought. I could not have asked for a better car buying experience than what was provided by the professional staff of Lexus of Cool Springs! They were unequivocally to the point and hassle free!

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DealerRater Oct 24, 2014

Working with Nolan Reategui of the service department is like working with a trusted friend !!! He always goes the extra mile with us on any service!!!! We have never worked with anyone as knowledgeable, professional and friendly at any other dealership......and it is genuine too. Nolan, thank you so much for everything and we will see you next service. Well done Lexus of Cool Springs.

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DealerRater Oct 13, 2014

Greg Morgan is an outstanding sales professional for Lexus of Cool Springs. He recently helped me transition from an IS 250 to a GS 350. Greg went above and beyond significantly exceeding my expectations.

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DealerRater Sep 9, 2014

Greg Morgan called me and told me that he had the car that I wanted. He told me that it would be ready and the paperwork would take no more than 30 minutes. It got DONE and we were on our way home in a new car within the hour. I know that Greg Morgan takes his business seriously and is a LEXUS star!

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DealerRater Aug 6, 2014

Greg Morgan really went the extra mile to get me the car I want and the price I wanted I give him a 100% rating and would only buy a car from him...

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DealerRater Aug 5, 2014

Greg Morgan was very professional and pleasurable to work with. I pretty much knew what I wanted so it was just a matter of getting the deal worked out in a timely manner. Greg understood and we were able to agree on pricing and the value of my trade without the normal back and forth usually encountered at other dealers. I was in and out of the dealership in a couple of hours and that was after a nice test drive of my new GS350.

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