Customer Testimonials

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Google Nov 13, 2019
 

Car shopping here was a wonderful experience. My current vehicle had a major mechanical issue and I was faced with a really tough situation on value. Knowing that Lexus has a superior reputation and the quality is superb, I explored my options there. Bryan Lee helped me to find a Lexus that I could afford and that I loved. Any questions I had, he answered with no pressure or hesitation. Lexus of Cool Springs offered me a value on my trade that I was very happy with. That rarely happens when people are car shopping. Ultimately, I went with a ...

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Google Nov 7, 2019
 
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Google Oct 30, 2019
 

I've had the best experience here working with Dawn Estes to find the perfect car for me! I've done so for the last 3 cars I've purchased. She makes it fun rather than stressful. I wouldn't go anywhere else now. She is honest, knowledgeable and treats you like a friend who is looking out for you.

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DealerRater Oct 28, 2019
 

I was dreading going to the dealership to pick out a car but Tyler Shepard made the process so easy! Highly recommend this dealership and Tyler.

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Google Oct 14, 2019
 

Excellent customer service in the service department. I had a headlight out and suspected a burned out bulb because the other bulb had been replaced. After replacing the bulb the light was still off and there was no charge for labor to try a new bulb first. The lounge is comfortable with complimentary lunch and beverages. Thank you!

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Google Sep 30, 2019
 

I had an exceptional experience. Tyrone was very personable and great to work with. I would buy a car from him anytime. The whole process was easy. I love my car!

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Google Sep 18, 2019
 

Excellent service, fast and most important, accurate. The stars are for Ben King, my advisor, and the repair staff! You saved my life!

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Google Sep 15, 2019
 
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DealerRater Sep 12, 2019
 

I worked with Tyler Shephard in purchasing my IS 300. Definitely ask for Tyler! He was incredibly helpful and knowledgeable. It was a smooth and great experience from start to finish. The process of trading my previous vehicle and purchasing the IS was seamless. This is the second car I have purchased from Lexus of Cool Springs and it will not be my last!

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Google Sep 7, 2019
 

My husband and I stopped by to “look” at a car that we had found on the internet. The first thing that impressed me was we were met at the door and did not have sales vultures flocking around us the minute we got out of our car. We fell in love with the car but weren’t sure if we were ready to trade. There was absolutely no pressure from anyone and we were given time to discuss between us what we wanted to do. Tyler was fantastic and was very easy to work with. Everyone at this dealership ...

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