Customer Testimonials
I had a fantastic experience at Lexus of Cool Springs! Vince went above and beyond to help me throughout the buying process. He came in on his day off and stayed late to accommodate my work schedule, which I really appreciated.
Hunter, Bristol, and Jonah were also extremely helpful and made sure my needs were met. They gave me plenty of time to test drive the car, answered my questions, and took care of any concerns or issues I brought up. I never felt rushed, and the entire team made me feel valued as a customer.
Thank you, Vince, Hunter, ... Read More Google - Nov 13, 2026
Great overview and very knowledgeable with the technology.
The team did a great job with my transaction.
probably the best experience i’ve had at a dealership thus far. everyone here was so kind, knowledgeable, and welcoming. the process was smooth from start to finish, and i felt really taken care of! S/O to Chris for the best buying experience!!
We had an incredible and easy experience with Lexus this week after MONTHS of dealing with shady salesmen and dealerships in middle tennessee. Jonah and Hunter were extremely honest, quick and a JOY to work with. I talked with them on the phone, had numbers ran and 3 cars lined up that fit my needs while I was running errands. we pulled up 4 kids in tow and were met with amazing customer service and attitudes all the way around. We seriously had the car I wanted every single box checked within 10 minutes of being on the lot. I had been looking ... Read More Google - Nov 6, 2026
The whole experience was excellent! Taylor was just the nicest with a huge smile. Don covered all the warranties and just so easy to talk to. Bryanna did a very efficient delivery. Graham took the time to come and meet both of us. Realizing they deal with numerous customers, each made us feel very special but definitely not expected. Thank you Lexus of Cool Springs!!! You’re the BEST!!!!
Every Lexus staff member I encountered was warm, professional and eager to help and make sure our buying experience was seamless. Bryanna blew my mind with her knowledge and thoroughness! She made sure that I didn’t leave until I was set up and confident with my vehicle. This was by far my favorite buying experience.
One star. A luxury badge means very little when you leave the dealership feeling intentionally misled.
Throughout negotiations for my Lexus, I had been clear that I was only willing to sign a 36-month lease with 7,500 miles per year. The salesperson repeatedly went back to the manager before reaching an agreeable monthly payment. At no point was it explained to me that the term had been extended to 42 months to reach that payment.
I later discovered the signed paperwork reflected 42 months—six additional payments totaling nearly $5,000. Given that I had explicitly stated I would only agree to 36 months, and no ... Read More Google - Nov 4, 2026
I had an outstanding experience working with my Lexus salesperson Sebastian! From start to finish, the service was professional, knowledgeable, and exceptional. He made the entire process smooth and enjoyable, and ultimately turned a loyal BMW customer into a proud Lexus customer!
What really stood out was his attention to detail, commitment to customer satisfaction, and the added value Lexus provides to its customers. I especially appreciate that Lexus continues to offer loaner vehicles for service appointments, which is an amenity I valued and one that BMW no longer provided in my experience.
Customer service makes a difference, and this ... Read More Google - Nov 3, 2026
Michael did the best overview of our new vehicle that we’ve ever had!
Chris Mooserian was very friendly, professional and knowledgeable about the Lexus Brand. He was able to explain the different features on the package levels which was very useful in making a decision as to which car to purchase. Thank you Chris for all your help!
Very professional, friendly and knowledgeable. I am very pleased with all the help and attention to detail we received.
The entire process was seamless. Everyone was wonderful and helpful. Will definitely consider this group for future needs.
I am out of state so I requested info online for this car at the Lexus Cool Springs location. Dena called me the following morning and explained all of the features. She was a 5️⃣⭐️ sales lady in assisting with all of the documentation needed to secure the car until we were able to get to the dealership. I would highly recommend her to anyone. Bree was very thorough in explaining all of the controls on the car and Megan did an exceptional job handling our financing and warranties! Will 100% trade with them again!! 🖤
Taylor provided exceptional service, above and beyond my expectations. Super friendly, accommodating, and knowledgeable when it came to showing me all the functions on the car I purchased. An enjoyable and seamless experience.
Tried to buy a car from it was around 9000. I called as I’m 5 hours away tried to work a deal over the phone. Once I discovered they couldn’t get financing I asked total price out the door to get my own financing. Radio silence to this day car is sold now never even got a quote. These sales guys are a total joke. If it dosent get them a lot of money they don’t care to make a sale
Wonderful experience with Lexus of Cool Springs. Everyone was friendly, efficient, respectful and incredibly professional.
Vincent Stokes (sales person) was excellent. He helped me secure the RX 350 I wanted in a timely manner. I was specific in terms of colors and features I wanted on the car. Vince went above and beyond to make sure he was meeting my needs as the customer. And Michael Butler (tech specialist) was patient and thorough teaching my husband and me all the nuances of the multimedia in the car. He made the tech training fun and informative. Overall, an outstanding one stop shopping/... Read More Google - Oct 20, 2026
Car Concierge Pro helped me look at my options from a different perspective and focus on what actually mattered for my next car. Their guidance made my visit to Lexus of Cool Springs more productive, and I felt much more prepared throughout the process.
Great experience from start to finish and with all Lexus employees!
Fixed our our car in a matter of minutes
It was a wonderful experience dealing with Lexus at Cool Springs! I love my new car! Thank you Sebastian, Michael and Megan. You were very kind, friendly and professional! I have been telling my friends to come see you! Take care!
I wasn't happy with the transaction idea with them over a year ago. Pictures were deceiving, you yourself extra checking.
I just want to take a moment to say how much I appreciate James and the way he takes care of me and my car. Every time I’ve had an issue or needed something, James has always been professional, patient, and willing to listen to my concerns. He never makes me feel like I’m asking too many questions, and he always takes the time to explain things to me in a way I can understand.
What I really appreciate about James is that I feel like I can trust him. I know that when I bring my car ... Read More Google - Sep 29, 2026
Exceptional service! At every point of contact with Lexus of Cool Springs service center, I am treated as a valued customer. I’ve taken my older 2020 RX in for routine service appointments and even a rouge issue after a road trip. Everything is always clearly communicated or explained if I have questions. There are no gimmicks or pushy paperwork to convince me of anything. They are straightforward and direct about costs/parts. They deliver comprehensive service and keep me in the loop with everything. I truly feel like I’m getting high quality, trustworthy service for my vehicle. I would ... Read More Google - Sep 25, 2026
I would like to take a moment to recognize James from the Lexus Service Department for his outstanding customer service. He is always professional, friendly, and communicates clearly throughout the entire service process.
James truly cares about the safety of his clients and makes sure their vehicles are properly inspected and serviced. He takes the time to explain everything and makes sure I feel comfortable and informed before any work is done.
His professionalism, attention to detail, and genuine care for customers really stand out. I always feel confident bringing my vehicle in when James is there to help. Thank ... Read More Google - Sep 25, 2026
I had a great experience working with Dena at Lexus of Cool Springs while looking for a GX 550. From the beginning, she was professional, patient, knowledgeable, and incredibly easy to work with.
What stood out most was that Dena never made me feel rushed or pressured. She took the time to understand what I was looking for, answered every question I had, and was extremely knowledgeable about the GX 550 and the details that mattered to me. She was also very responsive and followed through on what she said she would do, which made the entire process much easier.
Dena is ... Read More Google - Sep 24, 2026
Extremely pleased with the level of service and consistency demonstrated with the people I encountered over these past few months when I started looking for a new car. They are very thoughtful and really consider everything you want in a car and actually make it happen. The whole process was effortless on my end; major credit to Max and the whole team!!
False promises by sales and service departments . Service department does not follow through. Very disappointed
Great experience and great folks to work with. Made the buying experience a pleasure
I purchased a 2026 IS 350 from Lexus of Cool Springs. Michelle Hunt was my sales associate and she is by far the best sales associate I have ever worked with, and I have bought a number of cars!!! Wallace provided the technology overview and he was awesome as well. Chris, in the financial department, was great too! Overall, a wonderful experience!
We received outstanding and professional customer service from the team at Lexus of Cool Springs, TN! We began our visit at Pre-Owned Unit, being greeted Sebastian Delgado. He spent a great deal of time listening to our wishes and quickly zeroed in on a specific car. Bingo…off to Megan Walrath in Business to draw up papers and title. Last stop, a 101 course on “How to Operate Your Car” from Bry Coffman. She put in “beyond the call of duty” time to two Baby Boomers deficient in new technology. Can’t forget Managers Hunter Utley and Mike Butler for allowing ... Read More Google - Sep 17, 2026
NOT RECOMMENDED👎
Michael went above and beyond to make sure we know all about our new car. Thanks Michael.
I am very happy with Lexus of Cool Springs. My great service advisor John Lennon recently retired. I came in for service on Sept 8 and was assigned James Dahlstein. He was friendly, very professional and took excellent care of me. Thanks to James and Cool Springs Lexus. Tim Capadalis
Vincent and the team at Lexus of Cool Springs were phenomenal to work with throughout the whole buying process. Very cordial, accommodating, and efficient. Easy in and easy out with a new car.
came to purchase an suv (wanted to see the rx 550h f sport) but unfortunately nobody was on the lot or maybe we were in the wrong area? not sure. we left after about 15 minutes of walking around looking at the few suvs that were on display. no specs on several though so i am not sure what was going on.
Excellent buying experience. Staff professional and knowledgeable.
Bayo is absolutely amazing! Brian from the finance department is so great also! We had such an amazing experience! I love my new car! Thank you cool springs Lexus!
There’s a Lexus dealership closer to our home but I prefer this one. The service department consistently delivers an outstanding experience. Sam, my service consultant is honest, sincere & knowledgeable which is a combination that is not easy to find these days. Thank you Sam✨ Ron is also a gem…he set me up with a loaner & it was an absolute breeze. Thank you Lexus of Cool Springs
Taylor Johns was an exceptional help in our car buying process. We feel as though Taylor cared deeply for our happiness in finding a suitable vehicle for our needs. The process was very easy and headache free. We would absolutely recommend Taylor to someone else in need and would request his help if we were to buy another vehicle from Lexus or Cool Springs.
We went to Lexus of Cool Springs on a Saturday, with the intent to only test drive a Lexus RC they had on the lot. I only wanted to test drive it, to see if I wanted a small coupe sporty car, then the plan was to look around, not be in a hurry to buy, and find the one I wanted…we told our sales associate Bristol that info, and he was great! Went for the test drive, Bristol was very informative, friendly to talk to, definitely wasn’t “pushy”, or aggressive like I’ve seen some car sales ... Read More Google - Sep 2, 2026
Bought my wife her first Lexus. Bought used from Lexus of Cool Springs. Purchased a used Lexus lease being turned in with 8000 miles. Sales person was great. She drove car for about a month before she had to drive in rain. Windshield wipers do not work. And we have verified it is not a setting, the wipers don’t work. Called dealer service for 3 days and could not get a call back. Sent email, same, no answer. Finally got thru. Can’t look at car for 2 weeks. Have a car that is not safe to drive if weather changes. Two ... Read More Google - Jun 2, 2026
Very disappointing experience. Let me tell you why I showed genuine interest in a vehicle and was patient throughout the process, even while the car was supposedly in service for days. I couldn’t test drive it, inspect it properly, or get clear answers, yet I was still pressured to place a nonrefundable deposit. The lack of communication and professionalism completely turned me away. As a customer, that does not build trust at all. The whole process felt unorganized and unprofessional.
I had a very disappointing and concerning experience with this dealership that future buyers should be aware of.
I found a 2024 Lexus NX online that was advertised as “Certified Pre-Owned.” Based on that listing, my husband and I went in to test drive the vehicle. During our visit, the salesperson reinforced that the vehicle was CPO and even explained the warranty coverage that comes with certification. We were also told the Carfax was clean, with no issues or recalls, and that the car was in “near perfect” condition.
Based on that information, I felt comfortable placing a deposit to hold ... Read More Google - Apr 23, 2026
I worked with Sebastian. I was told the car would arrive the same day, and he said we could start with the paperwork first. However, after I completed the purchase, it actually took 3 days for the car to arrive. Because of the delay, he promised me a dashcam and asked me to leave a 5-star review. I did, but after 12 days I still haven’t received anything and I have called and texted him, but he hasn’t answered or responded. I’m very disappointed.”
Only can rate the service dept.
My biggest gripe is their appointment offering with loaners are often 3+ weeks out (it's been like that for over a year). Without a loaner, it's usually a week+ out to get an appointment.
Other complaints include that I have had them not order parts when they said they would, fail to get parts painted before my apt so I had to reschedule (after I showed up for my appointment), and repairs done that were not 100% completed when they turned the car over to me.
They get a 2* because of the friendly advisors ... Read More Google - Feb 3, 2026
Last year, we pursued the purchase of an LX600 through this dealership. After the dealership unilaterally terminated the transaction, they have refused to return our deposit—despite subsequently selling the vehicle to another customer. Repeated attempts to contact them have been met with silence; our calls are not returned, and we are being deliberately ignored. This conduct is deeply unprofessional and troubling. Based on this experience, I would strongly advise against doing business with this dealership.
Last year, we pursued the purchase of an LX600 through this dealership. After the dealership unilaterally terminated the transaction, they have refused to return our deposit—despite subsequently selling the vehicle to another customer. Repeated attempts to contact them have been met with silence; our calls are not returned, and we are being deliberately ignored. This conduct is deeply unprofessional and troubling. Based on this experience, I would strongly advise against doing business with this dealership.
The parts department needs immediate evaluation. Speaking over customers is unprofessional and unacceptable—customers should be allowed to finish speaking before being interrupted. While I understand that some parts cannot be sold separately, cutting customers off mid-conversation is not appropriate under any circumstance. The level of service at this location has declined significantly with the new staff. Every call feels dismissive, as though customers are an inconvenience rather than a priority.
"Beware" of this dealership! I had made a prior deal with "Evan" and "his manager" for an "OTD" price, which was reiterated several times and Evan even took my deposit. Due to a "Stop Sale" affecting this particular vehicle, I decided to wait until it was corrected. I received a call from Evan 5 days later that this issue has been addressed, and the earlier vehicle I wanted had been sold, but they were able to find another one down the road: same car, different color. Now, they wanted $4000 "MORE&... Read More Google - Nov 21, 2025
I usually do my service at Rosa park, but one of my friends work down there recommended me to come on this site , honestly I didn’t like the service because the wrote in the paper car it’s been washed but I look at it the didn’t washed .
I’ve been ordering parts from this Lexus dealer for over eight years and have always returned because of the excellent service provided by Nolan and Jake at the time. However, with the new team, the experience has changed—everyone has been short and unfriendly. It feels as though asking questions or making calls is an inconvenience to them. I’m not sure what’s going on, but the team could definitely benefit from customer service training.
Evan was my sales person. He did a great job. They didn’t have the car I wanted on site but he found one very quickly.
Amanda was the BEST to work with! She truly has my best interest in mind and worked until I was happy with the right vehicle for me AND the deal made through financing. Very happy with the whole process. 🙂
Buyer beware... they will require you to make a $1000.00 NON REFUNDABLE deposit without being able to test drive or look at what u are purchasing. (IS 500)
Dennis was a great salesman for my new to me Lexus. Phillip got all the electronics all set up. Both were extremely helpful!
I wanted to love my Lexus. But, I just don't. Here's my story. First, I purchased what was previously a loaner vehicle. The salesperson was super pushy and lied to me about certain features that the car in fact does not have. For example, he told me it had wireless charging built in - it does not (I did throw my phone down there but since it was in a sturdy case, I figured he wouldn't lie to me about to so I chose to take him at his word) and he told me that it would ... Read More Google - Jul 8, 2025
VERY RUDE! came in and no one even tried to help. Went to Acura instead!
I don’t know where to start with which department was the most disappointing.
1- Used car salesperson (Yassin). He was rude and condescending. He interrupted me when I asked questions. He told me I could pick up my car around 1pm. My car was not ready but the paperwork saying he went over everything was signed and dated by him. This was false. He guaranteed that the touch ups that were needed to the paint would be perfect, they were not. I was still at the dealership after they closed to pick up vehicle. I don’t know how ... Read More Google - Jun 14, 2025
One of the things I love about having a LEXUS is the service and kindness a place provides when going in. This place was awful. I’ve been all over, Miami, Kentucky, Texas and all had a better experience. They didn't have my appt properly scheduled, then conveniently when I said Id book elsewhere they had available slots. Then the inside looks like a discount tire and they didn’t offer me any ride elsewhere, usually they offer to uber you. So sorely disappointed will not ever come back to this location
I traded my 2010 Lexus RX for a 2009 RX November 24 because I’m a disabled older woman and all the bells & whistles were not my thing. Sales lady said they send out for safety and repairs. Within a few weeks the windows showed weird scratches & lines revealing windows scrape metal or don’t work well. Also several other issues. Now I’m wanting to sell it and KBB says worth $5-6000 private party and I still owe $8000 6 months later.
I’ve always driven Lexus and dealt with Chattanooga dealership. I would have posted sooner but my husband suddenly passed ... Read More Google - May 12, 2025
I purchased my Lexus brand new in October 2023. While it may not have meant much to the dealership, we paid in full—cash—and invested in extended warranties and a maintenance plan that promised bumper-to-bumper coverage and peace of mind for the years ahead. At least, that was the idea.
When buying a luxury brand like Lexus, one naturally expects a higher standard of service. Unfortunately, our experience with Lexus of Cool Springs has been nothing short of disappointing. The level of service we've received has been consistently subpar, and the customer care, particularly from the service managers, has ... Read More Google - Apr 21, 2025
I purchased my Lexus GX 460 from this dealership and everything was going smooth. In the past year something has changed. I tried to purchase my wife a car and was given roadblock after roadblock. Became so frustrating I bought a different make. I really wanted her to be in a Lexus as well but the sales staff was very unreasonable. The service department has also become very problematic. Calling into try and schedule service you better plan on it being 2-3 weeks out and this if you want to sit and wait in the waiting room. Twice I have had ... Read More Google - Feb 27, 2025
You don't often see quality low mileage used cars under $10k, though this Lexus dealership occasionally brings in unique opportunities. I'm very thankful for Bristol Witt's professionalism and industry knowledge. The buying experience was streamlined and my time was valued. I'm grateful for the assistance of the Lexus team to enable to this budget-minded purchase!
Good experience buying new in 2023 but getting an appointment for routine service has been super difficult since then. Typically next available appointment is 3 weeks or more out and if you want to wait or need a loaner car it’s even worse. Add to this, trying to find something for someone like me who doesn’t know work schedule more than 30 days in advance, makes an appointment extremely challenging. This service department needs more capacity to support timely service to their customers.
Not great experience the sales person didn't have any knowledge of the car I bought and told me incorrect info about the car about it having certain options but didn't.
Finace person was great even though they do not honor the December to member promotion I found out doing paperwork so I will have to refinance with my bank.
The worst part is they installed the license plate with rusty wood screws that were too small so my plate flew off. I had to go to ace and get new ones the threads were messed up so had ... Read More Google - Dec 15, 2024
I purchased from this dealership a few months back, and overall, my experience was pleasant. Although I was buying out of state, which did present some challenges, the dealership did their part to ensure I got the car I wanted. A special shout-out to Shimal, who was incredibly responsive, cordial, and professional throughout the entire process. I would recommend this dealership. Thank you, Shimal and team.
Dealership doesn't recognize the December to remember financing that is advertised didn't know this until I was filling out paperwork I will be refinancing ASAP. Also they installed my license plate on with small wood screws that were rusty I know this because my tag flew off the car had to go buy the correct bolts
Disappointed in the lack of assistance. There were many people that walked past us, many sitting at their desks, but zero acknowledgment. My husband and I came to the dealership to look at cars to purchase one(we are only in town for the week to buy him something for his move back here in two weeks), and not a single person acknowledged us in the 30 minutes we spent walking the lot. Plus there wasn't much inventory to even view. But we did see a few we were interested in, but we will not be purchasing from this dealership. ... Read More Google - Nov 20, 2024
Michelle took great care of me throughout the purchase process of my RX350. From the time I made my selection until I drove away. She spent a lot of time helping connect my phone and explaining how the technology in my car works. She was very patient and even took follow up phone calls.
Our representative, Micheal May was probably the worst salesman I have ever met. He continued to use the word “cheap” when I liked a vehicle as well as laughing in my face when I told him I wanted to pay cash, which was sitting right there in my purse. He has no business being in sales whatsoever, I ended up taking my business to a different dealership because of the horrible experience I had with this rude boy.
Never received a reply to inquiries on a particular car/vehicle I was looking at.
We had a great experience thanks to Bayo! This is our second purchase from the dealership.
Absolutely terrible experience from this dealership. Went from Lexus of Nashville to the cool springs location to see the vehicle. The deal was practically sealed, until the manager got upset that we wouldn’t sign an 8.3% apr loan when we already had a loan approved with 3% apr less. We then offered to pay the 1,000 deposit to lock in the vehicle. He then refused so we offered to put 10,000 down like we had agreed. He still refused because he can’t have a “semi sold” vehicle and we have to finance through their lender. He then said the vehicle will sell ... Read More Google - Oct 19, 2024
Took a friend there to purchase a vehicle. Sales was very good, finance department is horrible. Saw her 1 and 1/2 hours past her appointment time. Sold her an extended warranty, then she later looked through all her papers and they didn't give her any paperwork about the warranty. Very poor experience due to finance department
Well, all I can say is I couldn't get them to do the first service on my Lexus certified 2020 NX that another Lexus dealership (out of state, where I purchased the vehicle) had recommended was due AND my oil change notification was also "on" indicating it was in need of an oil service. The advisor I spoke with told me to put it off, that it wasn't necessary despite the oil change sticker from the previous dealership and active maintenance light. What?
I suspect they are understaffed and try to push off work if they can ... Read More Google - Oct 3, 2024
Sent a communication through the contact us email. I asked about a key fob for my car gave the vin number was called by Yassin he asked me about purchasing a car told him that’s not what I asked for in the email and I needed a fob for my car he asked how and where I bought my car. Then doesn’t answer my question then sends me an email “I hope this email finds you well. This is Yassin with Lexus of Cool Springs. I am reaching out to you regarding your inquiry about purchasing .
I am ... Read More Google - Sep 26, 2024
Horrible service, we had problems with our battery, and the service consultant Janice Sawyer came to us with a face and a horrible attitude, she was no help at all, clearly she didn’t want to help or talk to us. You should really fix the way you treat other people, your customers, not just when they are buying.
I absolutely love my 350 Hybrid, but the dealership is truly lacking when it comes to service. All of my maintenance appointments have been a hassle to schedule and I’m due for my 3rd maintenance now. I called today to schedule 3 weeks out so I could get a loaner vehicle. Nope they can’t give me a loaner on the day that works for me. Considering I live 45 minutes from the dealership, and the fact they can schedule me an entire week earlier just not on the day I’m going to already be in the area is just not ... Read More Google - Sep 12, 2024
We had a very poor experience with Lexus. My wife has wanted one for quite a while. We did a test drive and decided to make a purchase. We had to put a deposit down on the vehicle which we were told at the time wasn't refundable. We were told that we could pick what we wanted, and it would arrive within 7-10 days. That is where it all started going downhill. The communication from our sales rep was HORRIBLE. I would try to contact the sales rep and he would call my wife back. If my wife sent ... Read More Google - Aug 28, 2024
Today's expierence was absolutely horrible. This would have been my 3rd Lexus purchase, but instead I am going somewhere else and probably back to BMW. I had an appointment with a new sales person because my guy retired. After 45 minutes passed and asking for anyone else to help me, I walked out. Like magic, someone showed up and was suddenly available to help. I gave no specifics on what I was looking for other than a RX, certified pre-owned, and no white. I was taken to one car that hadn't even been inspected yet. We immediately drove it ... Read More Google - Aug 24, 2024
Abusive management, and illegal selling of forced maintenance plans.
This dealerships managers refuse to return calls to resolve issues. I purchased a new car from them and traded in a leased vehicle. They have not fully reconciled the leased vehicle for 3 months which has drastically reduced my personal credit history. The lease company reflects negative payments to me personally due to negligence of Cool Springs financial management for not fulfilling my transaction! This company needs to be investigated for financial fraud and/or negligence. BUYER BEWARE!!!!
We live about 4 hours away from the dealership, but my wife has family in the Nashville area. Back in April of 2024 we saw a car listed on their website and my wife happened to be in town so she went by for a test drive and liked it. I was able to make a deal over the phone, put down a deposit and arranged to pick the car up the following weekend. One of the things they tried to sell us on was a pre paid maintenance plan. After thinking it over that week I could not justify the cost ... Read More Google - Jul 31, 2024